Feedback management is a team sport. Feedovate gives you fine-grained control over who can do what — from full admin access to tightly scoped custom roles with 28 granular permissions.Documentation Index
Fetch the complete documentation index at: https://docs.feedovate.com/llms.txt
Use this file to discover all available pages before exploring further.
Team at a Glance
Invite by Email
Add team members with a simple email invitation and accept/decline flow.
Built-in Roles
Three default roles — Admin, Moderator, and Member — cover most team structures out of the box.
Custom Roles
Create custom roles with granular permissions tailored to your workflow.
Inviting Members
Add people to your workspace by sending email invitations directly from the dashboard.How to Invite
Enter Email and Role
- Enter the invitee’s email address
- Select a role: Admin, Moderator, Member, or any custom role
Invitation Flow
| Step | What Happens |
|---|---|
| Sent | Invitation email delivered to the recipient |
| Accepted | Recipient clicks the link and joins with the assigned role |
| Declined | Recipient declines — the invitation is removed |
| Expired | Unclaimed invitations expire automatically |
Built-in Roles
Feedovate ships with three default roles that cover the most common team structures.Admin — Full Access
Admin — Full Access
Everything except workspace deletion. Admins can manage settings, integrations, team members, roles, and all content. They are the power users of your workspace.Best for: Founders, product leads, engineering managers.
Moderator — Manage Content
Moderator — Manage Content
All content operations without settings access. Moderators can create, edit, merge, and delete feedback, moderate comments, manage the roadmap and changelog, and export data. They cannot change settings or invite/remove members.Best for: Product managers, community managers, support leads.
Member — Basic Access
Member — Basic Access
View and contribute. Members can read feedback, create new items, view analytics, and participate in discussions. They cannot modify other people’s content, change statuses, or access administrative features.Best for: Engineers, designers, stakeholders who need visibility.
Role Comparison
| Capability | Admin | Moderator | Member |
|---|---|---|---|
| Full workspace access | ✅ | ||
| Manage settings | ✅ | ||
| Manage integrations | ✅ | ||
| Invite & remove members | ✅ | ||
| Manage roles & permissions | ✅ | ||
| Create & edit feedback | ✅ | ✅ | ✅ |
| Update feedback status | ✅ | ✅ | |
| Assign feedback | ✅ | ✅ | |
| Merge & delete feedback | ✅ | ✅ | |
| Moderate comments | ✅ | ✅ | |
| Manage boards & tags | ✅ | ✅ | |
| Manage roadmap | ✅ | ✅ | |
| Manage changelog | ✅ | ✅ | |
| Export data | ✅ | ✅ | |
| View analytics | ✅ | ✅ | ✅ |
| Read feedback & members | ✅ | ✅ | ✅ |
Custom Roles
Build roles that match your exact workflow by combining any of Feedovate’s 28 granular permissions.Creating a Custom Role
Name and Describe
Give the role a clear name (e.g., “Support Agent”, “Content Editor”) and an optional description.
Select Permissions
Toggle individual permissions on or off from the full list of 28 options, organized by group.
All 28 Permissions
Permissions are organized into 10 groups for easy management.Feedback (9 permissions)
| Permission | Description |
|---|---|
| Read | View all feedback items and details |
| Create | Submit new feedback from the admin dashboard |
| Update | Edit feedback title, description, and metadata |
| Delete | Permanently remove feedback items |
| Status Update | Change feedback status (e.g., Draft → In Progress) |
| Assign | Assign feedback items to team members |
| Merge | Merge duplicate feedback items together |
| Visibility | Toggle feedback between public and private |
| Export | Export feedback data to CSV |
Comments (1 permission)
| Permission | Description |
|---|---|
| Moderate | Approve, reject, and delete comments |
Boards (2 permissions)
| Permission | Description |
|---|---|
| Manage Boards | Create, edit, and delete boards |
| Manage Tags | Create, edit, and delete tags |
Roadmap (1 permission)
| Permission | Description |
|---|---|
| Manage | Configure and organize the public roadmap |
Changelog (1 permission)
| Permission | Description |
|---|---|
| Manage | Create, edit, publish, and delete changelog entries |
Members (4 permissions)
| Permission | Description |
|---|---|
| Read | View the list of team members and their roles |
| Invite | Send email invitations to new team members |
| Update | Change a member’s role or profile details |
| Remove | Remove team members from the workspace |
Roles (3 permissions)
| Permission | Description |
|---|---|
| Read | View available roles and their permissions |
| Manage | Create, edit, and delete custom roles |
| Assign | Assign or change roles for team members |
Settings (1 permission)
| Permission | Description |
|---|---|
| Manage | Access and modify all workspace settings |
Integrations (1 permission)
| Permission | Description |
|---|---|
| Manage | Connect, configure, and disconnect integrations |
Analytics (2 permissions)
| Permission | Description |
|---|---|
| Read | View dashboard metrics, trends, and reports |
| Export | Export analytics data |
Member Management
Keep your team organized with tools for role changes, removal, and activity tracking.Changing a Member’s Role
- Go to Settings → Members
- Find the team member in the list
- Click their current Role badge
- Select a new role from the dropdown
- The change takes effect immediately
Removing a Member
- Go to Settings → Members
- Find the team member to remove
- Click Remove (or the menu icon → Remove Member)
- Confirm the removal
- Access is revoked immediately
- Feedback they created and were assigned to remains in the system
- Comments and activity history are preserved
- They can be re-invited at any time
Viewing Activity
Track what team members are doing across your workspace:- Go to Settings → Members
- Click on any team member’s name
- View their activity: feedback created, statuses changed, comments posted, and more
User Bans
Manage disruptive users on your public portal by banning them from your workspace.When to Ban
- Persistent spam or off-topic submissions
- Abusive language in comments or feedback
- Repeated violations of your community guidelines
- Bot or automated submission activity
How to Ban a User
Provide a Reason
Enter a reason for the ban. This is stored internally for your team’s reference — it is not shown to the banned user.
- They can no longer submit feedback, comment, or vote
- Existing feedback and comments from the user remain visible (unless you remove them separately)
- The ban reason is visible to your admin team
- Bans can be reversed at any time from the user’s profile
Banning applies to the public portal only. It does not affect team members with admin dashboard access. To remove a team member, use the Member Management section above.
Best Practices
Least Privilege
Start members with the minimum permissions they need. Promote to broader roles as trust and responsibility grow.
Appoint Moderators
Designate 1-2 Moderators to triage feedback daily. This keeps your board clean and responsive without requiring Admin access.
Custom Roles at Scale
Once your team grows past 5 people, create custom roles that map to job functions instead of over-using Admin access.
Audit Quarterly
Review your member list every quarter. Remove people who have left or no longer need access.
Frequently Asked Questions
Can a member have multiple roles?
Can a member have multiple roles?
No. Each team member is assigned exactly one role at a time. If you need a combination of permissions not covered by built-in roles, create a custom role.
Are banned users notified?
Are banned users notified?
No. Banned users are not informed of the ban. They will simply be unable to interact with your portal.
Can I re-invite a removed member?
Can I re-invite a removed member?
Yes. After removing a member, you can send them a new invitation at any time. They will need to accept it again to rejoin.
Next Steps
Portal Customization
Configure your public portal’s appearance and behavior.
Manage Feedback
Organize feedback collaboratively with your team.
Slack Integration
Keep your team notified with real-time Slack alerts.