What is a Roadmap?
A roadmap is a visual representation of your product plans, showing what features are in progress, planned, or completed.Why Use a Roadmap?
- Build Trust: Show users you’re actively working on their requests
- Reduce Duplicate Feedback: Users can see if their idea is already planned
- Manage Expectations: Set clear timelines for feature delivery
- Increase Engagement: Keep users excited about upcoming features
How the Roadmap Works
Your roadmap automatically organizes feedback based on status.Roadmap Structure
Feedback items are grouped by their current status, creating a clear visual workflow:- All feedback items with statuses marked for roadmap visibility
- Items are grouped by status
- Vote counts and comments are visible
- Launch dates (if set) are displayed
Not all statuses appear on the roadmap. You control which statuses are visible via Settings → Status.
Adding Items to Your Roadmap
There are two ways to add feedback to your roadmap:Option 1: Change Feedback Status
The simplest way is to move feedback to a roadmap-visible status:Update Status
Change the status to one that’s visible on the roadmap:
- Planned (Upcoming)
- In Progress (Active)
- Completed (Done)
Option 2: Configure Status Visibility
Control which statuses appear on the roadmap:- Go to Settings → Status
- Edit any status
- Toggle Show on Roadmap
- All feedback with that status will now appear
Organizing Your Roadmap
Filtering by Category
You can view roadmap items filtered by category:- In your admin dashboard, use the category filter dropdown
- On the public roadmap, users can filter by category using the sidebar
- This helps focus on specific areas (e.g., “Mobile Features”)
Setting Launch Dates
Add expected launch dates to roadmap items:- Open any feedback item
- Click the Due Date field (this serves as your launch date)
- Select a date from the calendar
- The date will display next to the item on the roadmap
Assigning Owners
Show who’s working on what:- Open the feedback item
- Click Assignee
- Select team member(s)
- Their avatars appear on the roadmap card (admin view only)
Sharing Your Roadmap Publicly
Your roadmap can be shared with users on your public portal.Public Roadmap URL
What Users See
On the public roadmap, users can:- ✅ View all feedback marked as public with roadmap-visible statuses
- ✅ See vote counts and comment counts
- ✅ View launch dates (if set)
- ✅ Filter by category
- ✅ Click items to view full details
- ❌ Cannot see assigned team members (admin-only)
- ❌ Cannot see private or draft items
Controlling Public Visibility
To show an item on the public roadmap:- The feedback must be marked as Public
- Its status must have Show on Roadmap enabled
- Mark feedback as Private, or
- Move it to a status with Show on Roadmap disabled (e.g., “Draft”)
Roadmap Best Practices
Keep It Updated
Move items through statuses regularly to show active progress.
Be Realistic
Only add items you’re committed to building. Don’t overpromise.
Add Launch Dates Sparingly
Dates create expectations. Only set them when you’re confident.
Celebrate Completions
Move completed items to “Done” and publish a changelog entry.
Default Roadmap Statuses
Here are the default statuses and their roadmap visibility:| Status | Status Group | Roadmap Visible | Common Use |
|---|---|---|---|
| Draft | Pending | ❌ No | New ideas being evaluated |
| Planned | Upcoming | ✅ Yes | Committed to building |
| In Progress | Active | ✅ Yes | Currently in development |
| Completed | Done | ✅ Yes | Shipped features |
| Rejected | Canceled | ❌ No | Won’t be built |
You can customize these statuses and create new ones in Settings → Status.
Frequently Asked Questions
Can I hide the public roadmap?
Can I hide the public roadmap?
Yes. To hide your roadmap from the public:
- Go to Settings → General
- Find Roadmap Visibility
- Toggle it off
Can users vote on roadmap items?
Can users vote on roadmap items?
Yes! If an item is public and on the roadmap, users can still vote on it from:
- The feedback board
- The feedback detail page
- Directly from the roadmap view
What statuses should I show on the roadmap?
What statuses should I show on the roadmap?
A good starting point:
- ✅ Show: Planned, In Progress, Completed
- ❌ Hide: Draft, Rejected, Duplicate
Can I reorder items on the roadmap?
Can I reorder items on the roadmap?
Roadmap items are automatically sorted by:
- Pinned items first
- Then by vote count (highest first)
- Then by creation date (newest first)