Managing Feedback

Feedback is the heartbeat of Feedovate. It’s where users share ideas, report bugs, and request features, giving you a direct line to customer needs.

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What is Feedback?

A feedback item is a structured request that helps you understand what to build and why. Feedback generally falls into four types:

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The Feedback Lifecycle

Managing feedback is a cyclical process designed to move items from raw ideas to shipped features.

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Creating Feedback

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From Admin Dashboard

Add feedback manually on behalf of users or for internal tracking:

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From Public Portal

Users can submit feedback directly:

1. User visits your portal at yourproject.feedovate.com
2. Clicks Submit Feedback button
3. Fills in title, description, and selects a category
4. Submits (auto-approved by default, or queued for moderation)

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Understanding Votes

Voting helps you understand what users want most.

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How Voting Works

• ✅ Each user can vote once per feedback item
• ✅ Users can vote on unlimited items
• ✅ Votes can be removed/changed at any time
• ❌ Downvotes are not supported (only upvotes)

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Viewing Voters

As an admin, you can see who voted:

1. Open any feedback item
2. Click the vote count (e.g., “42 votes”)
3. See a list of all voters with names and emails
4. Use this for user research or follow-ups

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Vote Sorting

Feedback is automatically sorted by:

1. Pinned items first
2. Vote count (highest to lowest)
3. Creation date (newest first)

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Organizing with Categories & Tags

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Categories

Categories are broad buckets for organizing feedback (e.g., “Mobile App”, “Integrations”, “Billing”). Key Points:

• Each feedback item belongs to exactly one category
• Categories can be public (visible on portal) or private (internal only)
• Create unlimited categories in Settings → Categories

Creating a Category:

1. Go to Settings → Categories
2. Click New Category
3. Enter:
   • Name: Category display name
   • Description: Optional explanation
   • Visibility: Public or Private
4. Click Save

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Tags

Tags are flexible labels for granular filtering (e.g., urgent, q4-goals, mobile). Key Points:

• Items can have multiple tags
• Tags are internal only (not shown on public portal)
• Use for filtering, reporting, and prioritization
• Each tag can have a custom color

Adding Tags to Feedback:

1. Open the feedback item
2. Click Add Tag
3. Select existing tags or create new ones
4. Tags appear as colored badges

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Status Management

Statuses track where feedback is in your workflow.

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Status Groups

Feedovate organizes statuses into 5 groups:

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Changing Status

1. Open any feedback item
2. Click the Status dropdown
3. Select a new status
4. Item automatically moves to the appropriate roadmap section

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Roadmap Visibility

Control which statuses appear on your public roadmap:

1. Go to Settings → Status
2. Edit any status
3. Toggle Show on Roadmap
4. Feedback with that status will appear/disappear from public roadmap

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Merging Duplicate Feedback

Combine similar submissions to consolidate votes and discussions.

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When to Merge

Merge when:

• ✅ Two items request the exact same feature
• ✅ Items have minor wording differences but same intent
• ✅ One item is a subset of another

Do NOT merge when:

• ❌ Items are related but distinct features
• ❌ Approaches differ significantly
• ❌ Target different use cases

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How to Merge

What Happens:

• ✅ All votes are transferred to the master item
• ✅ All comments are combined
• ✅ Duplicate items are marked as “Merged” with a link to the master
• ✅ Users who voted on duplicates are automatically subscribed to the master

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Pinning Feedback

Highlight important items at the top of your feedback board.

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Why Pin Feedback?

• 📌 Emphasize high-priority items
• 📌 Feature announcements or policy changes
• 📌 Items under active discussion
• 📌 Gather focused feedback on specific topics

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How to Pin

1. Open the feedback item
2. Click the Pin icon (📌) in the top right
3. Item appears at the top of the feedback list

Pinned Items:

• Always appear first regardless of vote count
• Visible to both admins and public portal users
• Can have multiple pinned items (sorted by vote count among pinned)

To Unpin:

1. Click the Pin icon again
2. Item returns to normal position in the list

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Archiving Feedback

Clean up your board without losing data.

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When to Archive

Archive feedback that is:

• ✅ Old and no longer relevant
• ✅ Superseded by other features
• ✅ Low engagement with no future plans
• ✅ Not spam, but not actionable

Don’t archive:

• ❌ Items you might reconsider later (use status “On Hold” instead)
• ❌ Popular requests (even if declined, keep visible with explanation)

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How to Archive

1. Open the feedback item
2. Click More menu (⋮) → Archive
3. Confirm archiving

Archived Items:

• ❌ Hidden from public portal
• ❌ Hidden from main feedback list (admin view)
• ✅ Accessible via Archived filter
• ✅ Can be unarchived anytime

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Viewing Archived Feedback

1. Go to Feedback in admin dashboard
2. Apply filter: Status → Archived
3. See all archived items

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Unarchiving

1. Open an archived item
2. Click Unarchive
3. Item returns to active feedback board

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Advanced Features

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Assigning Feedback

Assign items to team members for ownership:

1. Open feedback item
2. Click Assignee field
3. Select one or more team members
4. Assignee receives notification

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Setting Due Dates

Track deadlines for feedback items:

1. Open feedback item
2. Click Due Date
3. Select a date from calendar
4. Due date appears on admin view and roadmap

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Disabling Comments

Prevent further discussion on specific items:

1. Open feedback item
2. Click More menu (⋮) → Disable Comments
3. Users can no longer add comments (existing comments remain)

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Attachments

Users and admins can attach files to feedback:

• Supported formats: Images, PDFs, videos, zip files
• Limits: Up to 5 attachments per feedback
• Max size: 2MB per attachment

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Best Practices

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Frequently Asked Questions

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Next Steps