Documentation Index
Fetch the complete documentation index at: https://docs.feedovate.com/llms.txt
Use this file to discover all available pages before exploring further.
Overview
Feedovate gives your team a complete system for capturing user feedback, organizing it into actionable insights, and driving it through your product workflow. Every piece of feedback has a full lifecycle — from submission to resolution.Collecting Feedback
Feedback enters your system through multiple channels, giving both users and your team flexibility in how requests are captured.Public Portal
Users submit feedback directly through your branded portal at
your-slug.feedovate.com — either anonymously or authenticatedAdmin-Created
Team members can create feedback entries from the admin dashboard on behalf of users or from internal conversations
Voting
Users upvote existing feedback to signal demand, surfacing the most requested items naturally
- Anonymous Submissions
- Authenticated Submissions
When your portal is set to anonymous mode, anyone can submit feedback without creating an account. This removes friction and maximizes participation — ideal for early-stage products or open communities.
Organizing Feedback
Structure is what transforms raw feedback into actionable intelligence. Feedovate provides multiple layers of organization to keep your backlog clean and navigable.Boards & Tags
Boards
Top-level groupings that define the type or area of feedback. Users select a board when submitting, and your team can reassign as needed. Each feedback item belongs to exactly one board.
Tags
Flexible labels for cross-cutting concerns. Use tags for themes like “mobile”, “enterprise”, or “quick-win” that span multiple boards. Items can have multiple tags for granular filtering.
Custom Statuses
Define the exact workflow stages that feedback moves through in your organization. Every workspace can have its own status pipeline.Search & Filtering
Quickly find what you need across your entire feedback backlog with powerful search and filtering.| Filter | Description |
|---|---|
| Status | Show only feedback in specific workflow stages |
| Board | Filter by feedback board |
| Tags | Filter by one or more tags |
| Assignee | Show items assigned to a specific team member |
| Time Range | Narrow results to a specific date window |
| Search | Full-text search across titles and descriptions |
Combine multiple filters to create precise views — for example, all “Feature Request” items tagged “mobile” that are “Planned” and assigned to a specific engineer.
Managing Individual Feedback
Each feedback item is a rich object with its own detail view, supporting a full range of management actions.Assignment & Ownership
Assign to Team Members
Route feedback to the right person. Assignees receive notifications and the item appears in their personal queue for focused triage.
Feedback Actions
Merge Duplicate Feedback
Merge Duplicate Feedback
When multiple users submit the same request, merge them into a single item. Votes from all merged entries are consolidated automatically, giving you an accurate picture of true demand. If you merge by mistake, you can unmerge to restore the original items.
Toggle Visibility
Toggle Visibility
Control whether feedback is public (visible on your portal) or internal (visible only to your team). Use internal visibility for sensitive requests, internal bugs, or items that are not yet ready for public discussion.
Status Updates
Status Updates
Move feedback through your custom status pipeline as work progresses. Status changes are reflected on the public portal, keeping users informed without any manual outreach.
Comments & Discussion
Every feedback item has a dedicated comment thread for discussion between your team and users.Team & User Comments
Team members and portal users can participate in discussions. Use comments to ask clarifying questions, share updates, or provide context on decisions.
File Attachments
Attach screenshots, documents, or files to feedback items for additional context. Each feedback item supports up to 5 attachments.
Comment Controls
- Comment Approval
- Disable Comments
Enable comment approval to moderate user comments before they appear publicly. When enabled, new comments from portal users are held in a review queue until a team member approves them. Configure this in Workspace Settings → Portal to maintain a professional and on-topic discussion.
Voting & Prioritization
Voting is the engine that drives data-driven prioritization in Feedovate.Users Upvote
Portal visitors upvote the feedback items they care about most. Each user gets one vote per item — a simple toggle on or off.
Votes Consolidate on Merge
When you merge duplicate feedback, votes from all source items are combined into the merged entry, preserving the true demand signal.
Vote counts are visible on the public portal, giving users transparency into what the community is requesting and encouraging participation.
Feedback Lifecycle
Every feedback item follows a complete lifecycle from creation to resolution. Here is how the pieces fit together.- Intake
- Triage
- Execution
- Resolution
Feedback is submitted through the public portal or created by a team member. It enters the system with an initial status, board, and optional tags.
Best Practices
Triage Regularly
Review new feedback daily or weekly. Consistent triage prevents backlogs from growing out of control and keeps users engaged.
Merge Aggressively
Duplicate feedback fragments your vote data. Merge similar items early to maintain accurate demand signals across your backlog.
Use Internal Visibility
Not every piece of feedback belongs on the public portal. Keep sensitive or premature items internal until they are ready for public discussion.
Close the Loop
When feedback is resolved, update the status promptly. Users who feel heard become your strongest advocates and most loyal customers.